Terms and conditions – Nati Shop
  • +40 756 037 237
  • Monday - Friday, 9AM - 3.30PM EEST
  1. About us
    The service https://natyshop.com/ is offered by MUMSHOP SRL based in Bucharest, Splai Independentei, No. 273, Sector 6, registered in the Trade Register under no. J40/15401/2022 with unique registration code 46615870, hereinafter referred to as the Company.

    You can contact us by the following means:

    By post to the correspondence address: Splai Independentei no 273, sector 6, Bucharest, postal code 060040

    By e-mail to the following addresses:
    contact@natyshop.com - for questions regarding the order placement procedure, payment methods, delivery methods, money back requests, etc.;
    By phone at the number: +40 756 037 237

    II. About
    Naty Shop
    Naty Shop is an e-commerce service that offers its users the opportunity to take possession of the displayed products. The purchase of products is made based on the orders received through the website or, exceptionally, by email, phone or text messaging applications.

    III. Intellectual Property
    The content and design of Naty Shop, as well as any other material related to it sent by you by email or provided by you in any other way (example: articles, design, product description and any other materials), belong to the Company and/or its collaborators - where this is expressly specified - (copyright) and are protected by intellectual property legislation. You may not use, reproduce or allow anyone to use or reproduce Naty Shop materials without prior written permission from the Company.
    You cannot use frames (frames in the sense of the HTML language) or framing techniques (framing techniques in the sense of the HTML language) for brands, logos, or other information protected by copyright law (including images, texts, interfaces, forms) of Naty Shop without prior written permission from the Company.
    The limited, revocable and non-exclusive creation of hyperlinks to the Naty Shop index page is allowed, as long as this action does not present the Naty Shop service in a false, misleading, derogatory or offensive light. You may not use the company's logo or other graphic properties or brands as part of hyperlinks without prior written permission from the Company.

    IV. User registration
    The Naty Shop website can be accessed for free, and simply browsing its pages is not conditioned by user registration (creating a user account on the Website). However, in order to benefit from certain services offered by the Site, such as purchasing the products offered by it, receiving the Naty Shop newsletter or checking the status of your own orders, you will need to register as a user (create a user account on the Site). Registering as a user requires your prior acceptance of the Terms and Conditions of use of Naty Shop and its Privacy Policy. These regulations constitute the contractual basis of the relations between users and the Company.
    Since the provisions of the Terms and Conditions of Use and the Privacy Policy can be modified, please review them periodically. If you no longer agree with their provisions, please stop accessing/using Naty Shop services.
    If you use this Site, you are responsible for maintaining the confidentiality of the access data in your user account, created on the Site, and you agree to assume responsibility for all activities performed from your user account, created on the Site.
    Naty Shop can sell products for children under 14 (fourteen) years of age, but it sells to adults, who are authorized to pay online with a card or any other payment method accepted by Naty Shop. If you are under 14 (fourteen) years old, you can purchase Naty Shop products, only with the help of a parent or guardian.
    Naty Shop reserves the right to close user accounts, to modify or remove texts, images, hyperlinks, or to refuse the sale of products, at its own discretion.

    V. Personal Data
    By registering as a user of Naty Shop, we will ask you for a series of personal data, such as your name and surname, email address, date of birth and other personal information, which will allow you to be identified as a user of the Naty Shop service. Also, to subscribe to the Naty Shop newsletter or alerts, you will need to provide us with a valid e-mail address as well as other data related to you. Please access the page where the Privacy Policy is presented to inform you regarding the information collected by Naty Shop, regarding how it is used, as well as the rights regarding the protection of your privacy.

    VI. Purchase procedure
    To buy and take possession of the products offered for sale on Naty Shop, it is necessary to go through the following steps:
    - product identification and selection
    - your registration as a Naty Shop user
    - paying for the products. Payment is made online or cash on delivery - the delivery of the products ordered and paid for will be accompanied, if necessary, by the warranty certificate, the certificate regarding the after-sales service provided by the manufacturer/importer/distributor and/or other certificates, if appropriate.
    By placing an electronic or telephone order on Naty Shop, you agree to the form of communication (telephone or e-mail) through which the Site conducts its operations.

    ARE YOU COMING. How do I buy?

    VII.1. pRICE
    With the exception of cases where it is provided otherwise, the prices of the products displayed on Naty Shop represent the final purchase prices and include VAT:

The final purchase prices can be prices suggested by manufacturers or suppliers, or they can be estimated according to the standard prices practicable at the industry level of the marketed product. The final purchase prices may not represent the most competitive prices on a certain product segment or for a certain period.

In certain time intervals, Naty Shop can offer customers free shipping above a certain value of the total shopping basket related to an individual order. Its value, as well as the validity period of the offer, are strictly at Naty Shop's discretion and do not engage Naty Shop in any financial and/or contractual obligation.

Also, for the products that are not in stock at the time of the order, Naty Shop does not oblige and does not undertake to deliver them later and does not ensure the maintenance of the price and commercial conditions existing at the time of the order.


VII.2. Payment methods
To pay for the ordered products, you can choose from the following payment methods: bank transfer/payment order or cash/cash on delivery. If you chose bank transfer/payment order as the payment method, the following screen thanks you for the order placed and provides you with the relevant information for the order and payment. You will also receive this information by e-mail, in the form of an invoice (details in chapter VII.2.1). If you have chosen to pay cash on delivery, after placing the order you will receive by e-mail the relevant information for your order, in the form of an invoice, after which you will pay the product to the person making the delivery.

The delivery is made by fast courier and the cost is fixed at 19 lei, regardless of the location in Romania.

Orders over 300 lei benefit from free delivery.

International deliveries are made only for orders paid online, by bank card, and the companies used for delivery are DHL or DPD.

VIII. Warranty and after-sales service
For any details related to the guarantee, please contact the service department. All products sold have a 2-year warranty that can be extended through the extended warranty packages that can be purchased on this website.

IX. Product description and return
Naty Shop makes every effort to be as accurate as possible. However, Naty Shop does not guarantee that product descriptions or other types of materials related to them are accurate, complete, current or error-free. If a product offered by Naty Shop is different from its related description on the Site, you can return it in compliance with the provisions of the Site's Product Return Policy and in accordance with Romanian legislation in force.

The consumer has the right to notify the merchant in writing that he is canceling the purchase, without penalties and without citing a reason, within 10 working days from receiving the product or, in the case of services, from concluding the contract, in accordance with the provisions of Ordinance no. .130/2000.

If you agree to exercise this right, you have the following obligations:
- to return the purchased product, in the original packaging, undamaged, at your expense.
- to return the purchased product in working condition, undamaged, in the condition in which it was delivered.
The consumer cannot return the following purchased products, except in cases where the parties have agreed otherwise:
- extended warranty certificates;


X. Reviews, comments, communications and other types of content
Users may post reviews, comments or other types of content; send suggestions, ideas, ask questions, propose articles or other types of materials, as long as their content is not illegal, obscene, threatening, defamatory, does not violate the right to privacy or the law regarding the protection of intellectual property; does not contain computer viruses, commercial, political communications, which incite hatred or intolerance on ethnic, religious, racial, sexual orientation grounds, collective messages or other forms of spam. In order to post reviews, comments, communications and other types of content, you may not use e-mail addresses or false identities. Naty Shop reserves the right, but does not have the obligation to remove or edit all types of content posted by users and does not have the obligation to review this content periodically. With the posting of reviews, comments, communications and other types of content on Naty Shop, you transfer, except in cases where the Company indicates otherwise, the intellectual property rights, in a non-exclusive, perpetual, irrevocable way, over the posted materials. The company has the right to modify, reproduce, transmit, adapt, publish, distribute the materials posted by users, by any means of mass communication, from any country. By posting reviews, comments, communications and other types of content on Naty Shop, you give the Company the right to use your name in relation to the posted materials; guarantee that you own or otherwise control the intellectual property right over the materials you post; that the posted materials do not violate any of the posting conditions of reviews, comments, communications and other forms of content from users, of Naty Shop.
Naty Shop has the right, but not the obligation, to monitor, edit or delete any type of content or user activities on the Site. Naty Shop is not responsible and does not assume responsibility for any of the materials posted by other third parties on the Site. Naty Shop has the right not to publish all comments and articles proposed by users.

XI. Major force
Naty Shop, its affiliates and/and in general the suppliers of products or services to Naty Shop cannot be held responsible for any delay or error resulting directly or indirectly from causes that do not depend on the will of Naty Shop. This exemption includes, but is not limited to: errors in the operation of Naty Shop's technical equipment, the failure of the Internet connection, the failure of telephone connections, computer viruses, unauthorized access to the Naty Shop systems, operating errors, as well as cases of force majeure stipulated by the Romanian legislation in force.

XII. Advertising
Naty Shop can display, on its pages, advertisements for the products in its offer as well as for products or services belonging to third parties. By using Naty Shopsi by accepting its Terms and Conditions of Use and the Privacy Policy, you directly express your consent to be the recipient of these commercial communications.

XIII. Complaints regarding the violation of the law regarding the protection of intellectual property
Naty Shop respects the intellectual property rights of third parties. If you have noticed that the Site contains information that violates their right to intellectual property, please send us a notice at the email address: contact@natyshop.com, or contact us at the fax and phone numbers, or at the address correspondence, displayed in the About us article of this contract.

XIV. Applicable legislation
The services offered by the Company through Naty Shop are governed by the provisions of Romanian laws, especially Law 365/2002 on electronic commerce, Ordinance 130/2000 on consumer protection when concluding and executing distance contracts, HG 448/2005 and European Directive EC/96 /2002, which regulates the tax regime for the green stamp, applicable to electronic products.
Naty Shop terms and conditions are subject to Romanian legislation. In case of litigation, an amicable solution will be tried first, within 30 working days from the registration of the complaint at the Naty Shop headquarters. In the event that an agreement cannot be reached within the previously specified term, the disputes between the Parties will be submitted to the resolution of the competent courts within the radius of the city of Bucharest.

XV. Presentation of the offer
Naty Shop reserves the right to operate at any time, any changes to the prices and technical data present on the Naty Shop website, without prior notice. The technical data present on the Naty Shop website are informative and do not represent a contractual obligation. The photos on the Naty Shop website are informative and there may be differences between them and the product.

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