1. About us
   The service https://natyshop.com/ is offered by Natalia Shop SRL with headquarters in Bucharest, Str. Constantin Moise, no. 5D, sector 6, registered in the Trade Register under no.J40/13760/2023 having a unique registration code 48539035, named in the following company.
   
   You can contact us by the following means:
   
   By post at the correspondence address: Str. Constantin Moise, 5D, Sector 6, Bucharest
   By e-mail to the following addresses:
   contact@natyshop.com - for questions regarding the submission placement procedure, payment methods, delivery methods, money back, etc.;
   By phone to the number: +40 756 037 237
   
   II. About Naty Shop
   Naty Shop is an e-commerce service that offers its users the opportunity to get possession of the products displayed. The purchase of the products is made on the basis of the orders received by the site or, exceptionally, by email, telephone or written messaging applications.
   
   III. Intellectual property
   The content and design of Naty Shop, as well as any other material related to it sent by email or provided by any other way (example: articles, design, product description and any other materials), belong to its society and/or collaborators - where this is expressly specified - (copyright) and are protected by the legislation on intellectual property. You cannot use, reproduce or allow anyone to use or reproduce Naty Shop materials without having a written, prior permission from the company.
   You cannot use frames (Frames in the sense of HTML language) or framing techniques in the sense of HTML language) for brands, logos, or other information protected by the Copyright law (including images, texts, interfaces) of Naty Shop Without having written, prior operating, from the company.
   It is allowed to create limited, revocable and non-exclusive hyperlinks to the Naty Shop Index page, as long as this action does not present the NATY SHOP service in a false, deceiving, derogatory or offensive light. You cannot use the company logo or other graphic properties, or brands as part of the hyperlinks without having a written, prior permission from the company.
   
   IV. Registration as a user
   The Naty Shop site can be accessed free of charge, and the simple navigation in its pages is not conditioned by the registration as a user (creating a user account on the site). However, in order to benefit from certain services offered by the site, such as purchasing the products offered by it, receiving the Naty Shop newsletter or checking the situation of your own orders, you will have to register as a user (to create a user account on the site). The registration as a user implies the prior acceptance by you of the terms and conditions of use of Naty Shop and its deconfidentiality policy. These regulations are the contractual basis for the relations between users and society.
   Since the provisions of the terms and conditions of use and the deconfidentiality policy can be modified, please review them periodically. In the conditions in which you will no longer agree with their provisions, please do not access/use the Naty Shop services.
   If you use this site, you are responsible for maintaining the confidentiality of access data in your user account, created on the site and you agree to take responsibility for all the activities carried out in your user account, created on the site.
   Naty Shop can sell children's products under 14 (fourteen) years, but sells them to adults, who are authorized to make online payments by card or by any other method of payment accepted by Naty Shop. If you are less than 14 (fourteen), you can buy Naty Shop products, only with a parent or guardian.
   Naty Shop reserves the right to close users' accounts, modify or eliminate texts, images, hyperlinks, or refuse the sale of products, at its own discretion.
   
   V. personal data
   By registering as a user of Naty Shop we will request a series of personal data, such as the first and last name, the email address, the date of birth but also other personal information, which will allow you to identify as a user of the NATY SHOP service. Also, to subscribe to the Naty Shop newsletter or alerts you will need to communicate a valid email address as well as other data related to you. Please access the page where the Privacy Policy is presented to inform you Regarding the information collected by Naty Shop, on how they are used, as well as the rights regarding the protection of your intimacy.
   
   VI. Purchase procedure
   In order to buy and take possession of the products offered for sale on Naty Shop it is necessary to go through the following stages:
   - Identifying and choosing products
   - Your registration as a user of the Naty Shop
   - making the payment of the products. Payment is made online or reimbursement-the delivery of the ordered and paid products will be accompanied, if necessary, by the guarantee certificate, the certificate regarding the post-sale service provided by the manufacturer/importer and/or other certificates, if applicable.
   By launching an electronic or telephone order on Naty Shop, you agree with the form of communication (telephone or by e-mail) through which the site carries out its operations.
   
   VII. How to buy
   
   VII.1. pRICE
   Except in cases where it is provided otherwise, the prices of the products displayed on Naty Shop represent the final purchase prices and include VAT:

The final purchase prices may be prices suggested by producers or suppliers, or can be estimated according to the standard prices practicable at the commercialized product industry. The final purchase prices may not represent the most competitive prices on a certain segment of products or for a certain period.

At certain time intervals Naty Shop can offer customers free shipping over a certain value of the total shopping basket related to an individual order. Its value, as well as the validity of the offer, are strictly at the latitude of Naty Shop and does not hire Naty Shop in any financial and/or contractual obligation.

Also for the products that are not in stock at the time of order, Naty Shop does not oblige and does not commit to deliver them later and does not ensure the price and the commercial conditions existing at the order date.

VII.2. Payment methods
To make the payment of the ordered products, you can choose from the following payment methods: bank transfer/payment order/cash on delivery. If you have chosen as the payment method the bank transfer/payment order, the next screen will thank you for the order placed and offers the relevant information for order and payment. You will also receive this information by e-mail, in the form of an invoice (details in ch. VII.2.1). If you have chosen to pay cash/cash upon delivery, after placing the order you will receive by e-mail the information relevant to your order, in the form of an invoice, to make the product payment to the person who makes the delivery.

The delivery is made by fast courier and the cost is fixed of 19 lei, regardless of the locality on the territory of Romania. 

Orders of over 300 lei benefit from free delivery.

International deliveries are made only for orders paid online, by bank card and the companies used for delivery are DHL or DPD.

VIII. Guarantee and Post -Valuation Service
For any details related to the warranty please contact the service department. All the products marketed have a 2 -year -old guarantee that can be extended by the extended guarantee packages that can be bought on this site.

IX. Description and return of products
Naty Shop makes every effort to be as precise as possible. However, Naty Shop does not guarantee that the descriptions of the products or other types of materials related to them are precise, complete, current or without errors. If a product offered by the Naty Shop is different from the description of it on the site, you can return it complying with the provisions of the product return policy and according to the Romanian legislation in force.

The consumer has the right to notify the trader in writing that he renounces the purchase, without penalties and without invoking a reason, within 10 working days from receiving the product or, in the case of services, from the conclusion of the contract, in accordance with the provisions of the Ordinance no .130/2000.

In case you understand to use this right you have the following obligations:
- to return the purchased product, in the original, undamaged packaging, at your expense.
- to return the product purchased in the state of operation, undamaged, in the state in which you were delivered to you.
The consumer cannot return the following products purchased, unless the parties have agreed otherwise:
- extended guarantee certificates;


X. reviews, comments, communications and other types of content
Users can post reviews, comments or other types of content; Sends suggestions, ideas, ask questions, proposes articles or, other types of materials, as long as their content is not illegal, obscene, threatening, defamatory, does not violate the right to privacy or the law on the protection of intellectual property; It does not contain computer viruses, commercial, political communications, which instigate or intolerant on ethnic, religious, racial, sexual orientation, collective messages or other forms of spam. In order to post reviews, comments, communications and other types of content, you cannot use e-mail addresses or false identities. Naty Shop reserves the right, but has no obligation to eliminate or edit all types of content posted by users and has no obligation to review this content periodically. With the posting of reviews, comments, communications and other types of content on Naty Shop, transmit, except in cases where the company indicates otherwise, the intellectual property rights, non -exclusively, perpetually, irrevocably, on the posted materials. The company has the right to modify, reproduce, transmit, adapt, publish, distribute the materials posted by the users, by any means in mass, from any country. By posting reviews, comments, communications and other types of content on Naty Shop, give the right of the company to use your name in relation to the Posts; Guarantee that you own or control in another form, the intellectual depropriate right on the materials you post; that the posted materials do not violate any of the conditions of posting of reviews, comments, communications and other forms of content, of Naty Shop.
Naty Shop has the right, but not the obligation to monitor, edit or delete, any type of content or activities of users on the site. Naty Shop is not responsible and does not take responsibility for any of the materials posted by other third parties on the site. Naty Shop has the right not to publish all the comments and articles proposed by users.

XI. Force majeure
Naty Shop, affiliates and/or generally product or service providers Naty Shop cannot be held responsible for any delay or error resulting directly or indirectly from causes that do not depend on the will of Naty Shop. This exemption includes, but it is not limited to: the operating errors of the technical equipment from Naty Shop, the lack of operation on the Internet, the lack of operation of the phone connections, the computer viruses, the unauthorized access in the Naty Shop systems, the operating errors, as well as the cases by the force majeure stipulated by the Romanian legislation in force.

XII. Advertising
Naty Shop can display, in its pages, advertisements in the products in its offer as well as products or services belonging to third parties. By using Naty Shopsi by accepting the terms and conditions of use of it and the privacy policy, you directly express the acceptance of the faithful of these commercial communications.

XIII. Complaints regarding the violation of the law on the protection of intellectual property
Naty Shop respects the right to the intellectual property of third parties. If you have noticed that the site contains information that violates their right to intellectual property, please send us a notification to the email address: contact@natyshop.com, or contact us at fax and telephone numbers, or to the address Correspondence, displayed in the article about us in this contract.

XIV. Applicable legislation
The services offered by the company through Naty Shop are governed by the provisions of the Romanian laws, especially by Law 365/2002 on electronic trade, ordinance 130/2000 on consumer protection when concluding and executing distance contracts, GD 448/2005 and European Directive EC/96 /2002, which regulates the regime of the tax for the green stamp, applicable to the electronic products.
The Terms and Conditions Naty Shop are subject to Romanian legislation. In case of delithium, a solution will be tried first, within 30 working days from the registration of the complaint at the Naty Shop headquarters. In case an agreement cannot be reached within the term specified above, the disputes between the parties will be subject to the settlement of the competent courts from the Bucharest municipality.

XV. Presentation of the offer
Naty Shop reserves the right to operate anytime, any changes to the technical prices and data present on the NATY SHOP website, without prior notification. The technical data present on the Naty Shop website are informative and does not represent a contractual obligation. The photos of the Naty Shop website are informative and there may be differences between them and the product.